Getting authorised

Authorisation

Money transfer authorisation
Once your accumulated expenditure has reached a certain level, HMRC UK Laws and Regulations obligate Remitix to obtain a copy of your passport (photo page), as well as proof of your address.
These documents are only required once, from which point on you will become an authorised customer. Unfortunately faxed copies of such documents are unacceptable by UK law - so please use the following methods to get your account up to date:
Scan
Scan your proof of ID (photo page of passport or UK driver’s licence or EU ID card) and upload using our document validation service or email the images to passport@mukuru.com.
Photo
Take a digital picture of your proof of ID and proof of address and upload using our document validation service or email them to passport@mukuru.com .
Post
If you wish to post any hard copies, you can do so to the following address:
Mukuru Compliance
PO Box 85
Norwich
NR16 2WN
United Kingdom
Please quote your full name and your customer ID on your chosen correspondence. Once we have received your documents it will then take no more than 24 hours before you are authorised. Any problems with your documents will result in delays but we will try contact you if there are any issues.
WE MUST BE ABLE TO SEE YOUR PICTURE CLEARLY, AS WELL AS ALL OF THE DIGITS ON THE FOOT OF YOUR PASSPORT PAGE.